House projects · Master bedroom · Our life

Squeaky wheel gets the grease!

This is a thing of beauty….

 

After three weeks of waiting and hoping that it would come, our double rod, satin nickel finish curtain rod from west elm is here!   I think the UPS driver might have caught me doing a huge happy dance in  my kitchen.

As it turns out, an email to the President of west elm after your product gets lost from the delivery company,  is very effective at getting a replacement overnighted to you, the full amount of the curtain rod reimbursed, along with a $100 gift card for our troubles.  Thank you husband!  

(PS…you’ll find that C and I tend to be assholes when it comes to customer service problems- a future guest blog post about consumer advocacy might be on its way).

 

 

 

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